Tax Integration Logs Screen

Tax Integration Log screen allows users to troubleshoot the E-Invoicing and E-Way Bill errors. It’s a right-based log screen to track whether IRN/ CRN/ EWB was generated under (fig. 1.0). 

User Right Details: 

 Process ID: ADM061

 Function Code: F002 & F001 (fig1.0)

 
 fig1.0

                                                                                 fig. 1.1

• This screen shows the Txn Date (Invoice Date), Transaction Type (IRN_GET/ IRN_CANCEL), Invoice number, Order No., and Status, including Request and Response Body.

• To see the request, response, and error, the user needs to navigate to Admin > Tax Integration Log.

• To see the request JSON, the user needs to click on the eye icon under the “Action” column. After clicking on the eye icon, the user will see a split screen. The left side of the screen will show the request that eRetail creates and sends to GSP and the right side of the screen will show the corresponding response that is received from the NIC system by making the use of GSP system.

 • In case there is no error, then the status will be “Success” and If there is any error then the status will be “Error”.

• There are chances that the API Request that eRetail creates may have some dataset error that does not allow it to pass the NIC Portal validations, and finally E-Way Bill/ E-Invoice generation request fails.

Tax Integration Log Screen:

Fig 1.2

PI (Personal Information) Update:

There are scenarios where E-Invoice/ E-Way Bill generation fails due to reasons like invalid pin code, address length issue, invalid City or due to wrong GSTIN in the orders. The “Update PI ”feature allows user to edit the information of the orders from Tax integration logs screen itself and also allows re-push the failed records.

PI information is editable only for Sales orders and applicable transaction types are “IRN_GET” and “EWB_GEN”. “Update PI” is based on a user i.e. if the right is assigned to the user then only one option will be visible and the user will be able to edit the PI details else not.

User Right Details: 

Process ID: ADM061

Function Code: F003

  
Steps to Update PI Details for Failed Records:

• Navigate to the Tax Integration log screen, and search the order number for which IRN/ E-way bill generation is failed.
• Under the Action field, click on the Edit button, upon clicking a new pop-up box will appear where the user can update the required details as mentioned in the error description and needs to click on the “Update & Retry” button.
• As soon as the user clicks on the “Update & Retry” button, a retry request will be automatically sent to the respective GSP and if the entered values are correct then the record will be successful else will fail again.

Note: If the information is being updated by the customer success team, then there should a written consent from the customer before updating it.