Seller Panel Order Processing
Vinculum’s Seller Panel named Vin-Supplier enables a seller of the marketplace that uses our OMS+WMS to efficiently manage the orders, returns and inventory of their catalog.
Vin Supplier seller panel is basically used for partners or clients which works in the marketplace. For example: Nykaa, for all the sellers who are selling on the Nykaa website, they are using the Vin Supplier portal to process their orders, manage their inventory and returns.
Vin eRetail Seller Panel is designed for Marketplaces to help collaborate and synergize with their partner network through:
- Quick seller on-boarding and catalogue management
- Dashboards to view records and Business KPIs on a single platform
- Manage Orders, Shipping labels, invoices, SKUs, & Inventory
- Update Order status to marketplaces
- Support multiple fulfilment modes
- Manage RTOs and delivered returns
- Seller Support tickets, notifications, reports & message broadcast
Here is the dashboard of the Vin Supplier Seller Panel.
In this doc, we will explain how to manage orders in seller panel.
The seller panel dashboard has multiple tabs such as Manage Orders, Upload Invoice Series, SKU, Procurement, Manage ASN, Returns, Export Report Status, and Reports.
How to manage orders in Vin Supplier Seller Panel?
Orders in seller panel can be managed from “Manage Orders” section. Manage order section enables the user to manage the orders which are confirmed, shipped or ready to be shipped. From here, the user can generate the invoices, reject the orders, and can change the mode to view different stages of orders. Manage Order section is primarily divided into two tabs: Active Orders and Archived Order List.
Active Orders
Active order section gives the details of all the confirmed order and all those orders which are pending for seller’s action.
Navigation: Manage Orders > Active Orders
On the seller panel dashboard, there are four icons:
: Clicking on the search button without entering any filter criterion will populate the list of all the orders.
: Clear Search button will help the user to clear the search.
: Advance Search button narrows the search results by adding more search criteria such as order date, customer phone, ship by date, order type, and on hold checkbox.
: The download button will help user to download the report in the form of .csv file.
: Help button will take the user to the help document section in vin eRetail.
In the Active order section, there is dropdown having four options, from which the user can filter the orders based on SLA:
- SLA Breached Today: This option will show all the orders whose target date, that are based on SLA commitments, is today.
- SLA Breaching in 24 hrs: This option will show all the orders whose target date, that are based on SLA commitments, is due within 24 hrs.
- SLA Breaching in 48 hrs: This option will show all the orders whose target date, that are based on SLA commitments, is due within 48 hrs.
- SLA Breached: This option will show all the orders whose target date, that are based on SLA commitments, has already been exceeded.
In active order section, there are four modes under which different orders are placed and processed. They are as follows:
- Dropship
- Fulfilled By 3PL (One ship)
- Ship via FC
- Vendor Self Delivery
There are three tabs of order processing:
- Confirmed: This tab will display all the orders which are confirmed to be drop shipped, seller can generate invoices from here and can also reject one or more orders from the listing displayed.
Once a user selects a line to print the invoice, the following screen will appear which will ask for confirmation if the invoice status is correct. The information that is typically generated once the print invoice is pressed is Invoice No., Identification of the transporter and the generation of AWB Number.
- Ready For Ship: This tab will display all the ready to be shipped orders of drop shipping mode gets listed here. From here the seller can schedule pickup, mark the orders as shipped, print invoices and shipping label as well.
- Shipped: This tab will display all the Shipped orders along with their order number and shipping related details.
Dropship: It is a form of retail business, wherein the Marketplace accepts customer orders but do not process it; but transfers the order to seller which then ships the goods directly to the end customer.
Fulfilled by 3PL: Fulfilled by 3PL refers to fulfilment of the order by a 3rd party Logistics. Here, the inventory lies with any third-party logistics company’s warehouse and the order is fulfilled by the 3PL here.
The order gets displayed in 05 different tabs here:
- Confirmed
- Pickup Ready
- Pickup Confirmed
- Shipped
- Disputed
A Regional Distributor (RD) plays an important role in case of One Ship. The below figure shows the workflow in the “One Ship” Mode.
Ship Via FC: Here is the shipment via Fulfilment Carrier option where the order gets sent via FC. This mode displays the list of order fulfilled by FC along with the order image, order number, customer details, SKU Code, Status and much more.
Vendor Self Delivery: Vendor Self Delivery mode is like a Drop Ship model with the exception that in this mode the transporter is decided by the seller itself and there is no intervention from the Marketplace player w.r.t. selection of transporter.
The seller must track and update the status of the orders all by himself. The following will be the status of different orders:
- In-Transit
- Delivered
- RTO
- RTO Delivered
On selecting an order and clicking on the “generate invoice” button, the following screen will appear which will help select a transporter from the dropdown list and the system will prompt to enter the AWB number.
The action buttons are:
- Update Mode: The update mode button will update the mode of the order.
- Reject: The reject button will reject the order.
Archived Order List
The Archived Order list contains the list of all the delivered and cancelled orders.
The action buttons are:
- Print Invoice: User can print the order invoice from here for an order which is already processed, and user wants to re-print the same.
- Print Shipping Label: User can print the shipping label from here for an order which is already processed, and user wants to re-print the same.
- Update Seller: User can update the seller for the order.
In the Archived Order List section, the “Mark Delivered/RTO” button will help the user to mark the shipped order as delivered and will also help to create bulk RTO.
Demo Example:
1. In the Active Orders window, all the confirmed orders are visible in the “Confirmed” tab. User need to select the order and click on the “Generate Invoice” button.
2. In the Generate Invoice window, user need to select the “Transporter”, and add the AWB no. and “Weight” and then click on “Confirm” button to generate invoice.
3. Now the status of the order is changed to “Ready for Ship”.
3. The order is moved to the “Ready for Ship” tab. User need to select the order and click on the “Mark Shipped” tab.
4. User will get the notification of “Order marked as Shipped successfully”.
5. Now, the order is moved to “Shipped” tab. User can view all the shipped orders in this tab.
Update Shipping Cost: This Update Shipping Cost button will update the shipping cost of the order.
Manifest can be downloaded from Reports > Manifest option as mentioned in the screenshot below:
