Order Processing Overview
Order Processing starts when the order is allocated to a fulfillment center that can be a store, warehouse, or any other location. This involves outbound operations. In this document we will explain various Order processing as a Process, business scenarios and eRetail screen that helps us to process orders.
Order processing is the process or workflow associated with the picking, packing and shipping the items from FC (Fulfillment Center).
There are wide variances in the level of automation associating with the "pick-pack-and-ship" process, ranging from completely manual and paper-driven to highly automated and completely mechanized. Vin e-Retail caters to all these business scenarios as mentioned below:
# | Type |
1. | B2C Warehouse Orders |
2. | B2B Warehouse Orders |
3. | Bulk/Store Order Processing |
4. | B2C Store Order Quickship |
5. | Drop shipping |
6 | POS Orders (Integration) |
Order processing is a sequential process involving:
- Picking: It consists of taking and collecting articles in a specified quantity before shipment to satisfy customers' orders.
- Sorting: The process that separates items according to destination or for any other logical reason.
- Packing: It includes weighting, labelling, and packing.
- Manifest: A manifest in material-handling context is a list of cargo either delivered to or shipped from a warehouse. A Manifest is the proof of Shipping in the form of a document which contains details of the transporter, SKU name and customer address.
- Shipping: Transport/Delivery Partner accepts the Manifest and picks the order items from the warehouse/store and delivers it to the locations as per the manifest.
# | Order Type | Description |
1. | B2C Warehouse Orders (Business to Customer) | B2C orders will go directly to the end customer from the warehouse. Generally, customers are directly buying the product from the marketplaces or webstores so the product quantity, payment is usually small, and the delivery process is simple even the process is same after allocation, i.e., picking, packing, shipping etc. |
2. | B2B Warehouse Orders (Business to Business) | B2B orders are shipped directly to a business or other retailer(s) from the warehouse. These are large orders and hence required lot of specifications including compliance at each level, e.g., SKU Codes, bar codes, labels, invoicing, taxes, packing, shipping, shipment charges etc. Hence, the process is complex and may involve compliance interventions. |
3. | Bulk/Store Order Processing | B2C bulk order processing is the process of selling products directly between a business and consumers in bulk. Once the order is received to the store, it will be picked and packed and assigned to a delivery partner to ship the order. |
4. | B2C Store Order Quickship (Business to Customer) | B2C store order is much simpler than B2C warehouse orders because the warehouses are big, and stores are small. The operations might include only packing and shipping via Quickship post the order is allocated to the store. |
5. | Drop shipping | It is form of retail business, wherein the seller accepts customer orders but do not process it; but transfers the order to another wholesaler or retailer or a fulfillment house which then ships the goods directly to the end customer. |
6 | POS Orders Integration (Point of sales) | Point of sales is the place where the retail transaction is completed. It is a point where customer makes a payment to the merchant and pick the product and receives a printed invoice. Vin e-retails system is integrated with POS via third party service providers like Ginesys, Logic, Wondersoft etc. |