Amazon MFN

About Amazon

Amazon.com, Inc., is an American multinational technology company based in Seattle, Washington. Amazon is the world's largest online marketplace, AI assistant provider, live-streaming platform and cloud computing platform as measured by revenue and market capitalization. 

Amazon Marketplace allows sellers to resell used and new items. Amazon is the largest Marketplace globally and operated in 5 continents i.e. Asia (India, Middle East Asia, Singapore, China, Japan), UK (France, Italy Spain), Russia, America (US, Canada, Mexico), Australia.

Models of Amazon

1. Merchant Fulfilled Network or Amazon MFN or Fulfilled by Merchant (FBM)

1. Amazon Easy Ship (Ship by Amazon Logistics)
2. Amazon Self Ship (Ship by Seller Own Logistics)
3. Amazon B2B (Customers having GSTIN)

2. Amazon AFN or Amazon fulfilled network

1. Amazon FBA or Fulfilled by Amazon
2. Amazon Flex 

In this document, we will discuss about Vin E-retail integration with Amazon MFN*

MFN simply refers to sellers shipping their own products directly from their own homes, businesses, or warehouses after receiving orders through Amazon.com. This means that locating the stock, packing the orders, arranging the shipping, and providing all customer service is the direct responsibility of the seller.

* Amazon Flex and Amazon FBA integrations are discussed in separate documents 

Vin E-Retail Integration with amazon MFN

Amazon MFN is a single warehouse-based integration. If the client has multiple warehouses, it must choose the Amazon Flex program for Multi Warehousing or create the “Multiple seller accounts” for each warehouse through MFN Model 3.

Amazon integration with Vin-eRetail is a pure API-based integration. There are some APIs that are SYNC known as MWS (Marketplace Web Service) and some APIs are not synced that are known as Feeds.

Amazon orders have an SLA of 24-48 hours in most cases. (a rare case where the SLA is more than 48 hours). So technically Amazon integration is one of the most complicated integration.

In this integration model, we support the below features: -

1. SKU Pull 

2. Order Pull and Create 

3. Order Pack i.e. Invoice/Ship Label document generation 

4. Order Shipment

 5. Inventory Sync and Inventory Push (both single and multi-location) 

6. Inventory Reconciliation 

7. Order Return Pull 

8. Order cancellation Push

Prerequisites

Below mentioned are mandatory requirements for Amazon MFN Channel Configuration.

1. Merchant ID
2. Marketplace ID
3. MWS Access key or Secret Key OR MWS Auth Token
4. Panel ID (User ID on seller central)
5. Panel ID Password (Password on seller central)
6. Developer ID (073980952359 for India)
7. Developer Name (vinculum)

Process to Generate MWS Access Key:

2. Enter the Username and Password.

3. Approve Notification and enter OTP details.

7. Enter the Developer name and Developer ID as per the information provided below:

1. Developer Id is: 073980952359; Developer name:  vinculum (For India, UK, MEA, Japan, and other countries except for the US and Australia)
2. Developer Id: 18802594138; Developer name:  vinculum (US)

*Developer ID and Developer name should not be with any space and Developer name should be in small caps always. 

* These IDs are confidential and hence cannot be shown in this document.

CHANNEL CONFIGURATION

Once all the above IDs are gathered, open your vin e-retail instance (ERP)

Amazon UAE

Amazon US, Canada, France, Italy, Spain, UK, Australia, Mexico 

Amazon India

 h. Enter the details 

(i) Seller ID = Merchant ID (Mandatory)

(ii) Access Key= MWS Access Key (Confidential), If the client is registered on Vinculum’s Developer ID, then enter the default value as “_”

(iii) Secret Key = MWS Secret Key (Confidential); If the client is registered on Vinculum’s Developer ID, then enter the default value as “_”

(iv) Marketplace ID = MWS Marketplace Id for India i.e. A21TJRUUN4KGV

*For rest countries, look at the table at the end.

(v) MWS Token = MWS token is generated during Seller ID.

(vi) Panel User Id (Mandatory): Login Username of Amazon Seller central. 

(vii) Panel Password (Mandatory): Panel password of Amazon Seller central.  

(viii)  NO SLOT ON SUNDAY:  To avoid assigning the pickup slot on Sunday. Please pass the value as 1 else 0. 

(ix) Need Invoice: To Fetch the Invoice for Amazon Easy ship order. Set this to YES always. If the user selects the “Need invoice” as NO, no invoice will be pulled from Amazon to Vin e-Retail.

(x) Enable Easy ship (Mandatory): For Indian Clients, this should be set to YES always.

* If the user selects this as “NO,” it requires him to click on the Channel connection status window and login via OTP. (This login via OTP does not guarantee whether the Ship labels will be generated successfully or not.)

For other countries, the Marketplace Id is mentioned below:

Channel Maintenance

Channel Maintenance setup helps the seller to reduce manual intervention and avoid the multiple usages of the marketplace seller portal. With the selection of below options at the Channel Maintenance window, (Sales > Manage Channels > Add New > Select Amazon MFN) user gets the advantage of using multiple features of Vin E-retail:

S.No.	Features	Where to Click on Channel Maintenance	Dropbox/Checkbox	Details
1.	Order Pull/ Order Pack/ Invoice/ Order Shipment/ Shipping label generation	Orders > Order Sync > Yes/No		Order Pull: The user can choose to sync the order from the channel to e-Retail by managing this option. If this is disabled, the Order pull will not happen also the shipping label/Invoice and manifest will not get generated.
2.	Order Return	Orders > Return Order Sync		Users can click this option to sync Return Orders.  Important Note: In Return Pull Services, the “Return” is always created in Confirmed status.     Users need to do an inbound from Return Inbound functionality available on the Application.
3.	Prefetch Shipment Label	Orders > PrePack Enabled checkbox		PrePack Enabled: The user can enable prepack for the order from here. To avoid delay in Order processing and Shipment fulfilled with in a provided SLA, we have a feature to pull Flipkart shipment Label and Invoice at the same time of picklist generation instead of during Pack Call. To use this functionality, we just need to enable the Prepack checkbox available under the Channel Configuration setup screen and the user needs to click on Prefetch deliveries during the pending picklist status available on the Picklist enquiry screen.
4.	Ready to Ship Status at	Orders > Ready to ship at		Users can choose to mark the status of ready to ship at any of the two events: -at Manifest or -at Pack
5.	Use Market Place Shipping Label	Orders > Use Marketplace Shipping label checkbox		Users can check this option to notify the Shipping label by the marketplace and then opt from the Shipment label dropbox.
6.	Inventory update	Inventory > Inventory Sync		If selected "Yes" from the dropdown box, it automatically pulls and updates the inventory
7.	Inventory Reconciliation	Inventory > Enable Inventory Recon		For Amazon, our system reconciles the entire inventory once daily to avoid any discrepancy other than the normal inventory push that happens on a transaction basis. To use this functionality, we need to enable Inventory Recon as ‘Yes’ available under the Amazon channel configuration.

Additional Key Information:

1. Orders have an SLA of 24-48 hours in most of the cases (rare cases where the SLA is more than 48 hours. 

Common Issues in Amazon Integration