TATA CLiQ
INTEGRATION DOCUMENT
About Tata Cliq
Tata CLiQ is an Indian e-commerce company based out of Mumbai, India. Tata CLiQ operates in categories such as Electronics, Fashion, Footwear, and Accessories. Tata CLiQ was launched on 27th May 2016.
Below are the Models that are integrated with Vin E-Retail:
1. TATA CLiQ (Ship by TATA CLiQ). Also known as TSHIP.
2. TATA CLiQ (Self Ship). Also known as SSHIP.
3. TATA CLiQ OMNI
4. TATA CLiQ LUXURY
Integration Highlights
CLiQ Integration, we support Inventory management, Order Fulfillment, and Return Management with the help of the below features:
1. Order Pull and Fetch
2. Order Pack i.e. Invoice/Shipping label generation
3. Shipment Label Prefetch
4. Order Shipment
5. Download Marketplace Manifest
6. Order Return
7. Inventory Sync (both single and multi-location)
8. Inventory Reconciliation
9. Order Cancellation Push
10. Order Hopping
Prerequisites:
These are mandatory requirements for channel configuration:
- ID & Passwords … A OR B
- API KEY
- SLAVE ID
Channel Configuration
Once all the above IDs are gathered, open your vin e-retail instance (ERP)
a. Go to “Manage Channels.”
b. Go to the top right-hand side of the window and click on “Add New.”
c. Select TATA CLIQ.
d. Click on Tata CliQ and fill in all the details like Channel Name, order Source WH, Order Sync from date, Return Sync from Date, Inventory Sync Method, Enable Inventory Reconciliation, etc.
*Note: Pls note it is mandatory to enable the Use Marketplace Invoice and use the Shipping Label flag as mentioned in the screenshot below else the order will not be packed in ERP and the Shipping label will not be pulled.
e. Click “Configure Interface.”
f. Enter the details of the IDs.
g. Use the above details to enter the Channel Configuration fields.
h. Version (use V1): V1
i. API Type (Normal/Order-wise):
(I) If the user selects Normal – Order is created basis transaction ID, i.e. if there are 5 line items, 5 orders will be created (Even if the user leave this field blank/put any other dummy value, the system will take by default value is “Normal”.
(ii) If the user selects Order-wise, the order will be created basis the Order ID which will include all the line items in one order.
j. Enable Inventory API (Use INVV1)
(I) User needs to enter INVV1 (inventory Version 1) in case SFTP User ID & Details are not provided.
(ii) If SFTP user ID and details are provided, it should be left blank.
k. Click on Ok and save the channel. The channel is successfully created and will be visible in the manage channel screen.
Channel Maintenance
Channel Maintenance setup helps the seller reduce manual intervention and avoid the multiple usages of the marketplace seller portal. With the selection of below options at the Channel Maintenance window (Sales > Manage Channels > Add New > Select TATA CliQ) in Vin E-retails instance, Users can get the advantage of using multiple features of Vin E-retail:
*TATA CLiQ does not have any provision of SKU Pull so here we need to map the TATA CLiQ SKUs with the Vin e-Retail SKU (If the SKU Code of TATA CLiQ and Vin e-Retail is different.)
S.No. | Feature(s) | Where to Click | Dropbox/Checkbox option | Details |
1. | Order Pull/Order Pack/Invoice/Order Shipment/Shipping label generation | Channel Maintenance > Orders > Order Sync > Yes/No |
| Order Pull: The user can choose to sync the order from the channel to e-Retail by managing this option. If this is disabled, the Order pull will not happen also the shipping label/Invoice and manifest will not get generated.
|
2. | Order Return | Channel Maintenance > Orders > Return Order Sync |
| Users can click this option to sync Return Orders.
Important Note: In Return Pull Services, the “Return” is always created in Confirmed status. Users need to do an inbound from Return Inbound functionality available on the Application. |
4. | Prefetch Shipment Label | Channel Maintenance > Orders > PrePack Enabled checkbox |
| PrePack Enabled: The user can enable prepack for the order from here. To avoid delay in Order processing and Shipment fulfilled within a provided SLA, we have a feature to pull Tata CLiQ shipment Label and Invoice at the same time of picklist generation instead of during Pack Call. To use this functionality, we just need to enable the Prepack checkbox available under the Channel Configuration setup screen and the user needs to click on Prefetch deliveries during pending picklist status available on the Picklist enquiry screen.
|
5. | Ready to Ship Status at |
Channel Maintenance > Orders > Ready to Ship At
|
| Users can choose to mark the status of ready to ship at any of the two events: -at Manifest or -at Pack |
6. | Use MarketPlace Shipping Label | Channel Maintenance > Orders > Use Marketplace Shipping Label checkbox |
| Users can check this option to notify the Shipping label by the marketplace and then opt from the Shipment label dropbox. |
7. | Inventory update | Channel Maintenance > Inventory Sync |
| Automatically pull and update the inventory |
8. | Inventory Reconciliation | Channel Maintenance > Enable Inventory Recon |
| For Tata CLiQ, our system reconciles the entire inventory once daily to avoid any discrepancy other than the normal inventory push that happens on a transaction basis. To use this functionality, we need to enable Inventory Recon as ‘Yes’ available under the Tata CLiQ channel configuration. |
Additional Key Benefits: -
- Marketplace Manifest: Instead of downloading TATA CLiQ Manifest from Seller Portal, our system is also integrated to pull TATA CLiQ Manifest from the Seller portal. It will be downloaded from the application once the order is moved to Shipped Status. (WMS > Order Processing > Delivery Shipping > Download Marketplace Manifest > Download Manifest.
- Supports Order Cancellation Push and Order Hopping i.e. If the client is configured on Omni Model on TATA CliQ, the Account Manager in Vin E-Retail must configure multiple channels depending upon the no. of Location Ids/Slave Ids received from TATA CLiQ.
Process: The Flow would work in such a way that if “Store 1” marks an order as canceled in the system (due to unavailability of the stock), Tata CLiQ will allocate the same order to “Store 2” or any other location depending upon the inventory availability and now “Store 2” will be able to see and fulfill this order. So, for “Store 1,” the same order will reflect as canceled’ but upon returning the order to Tata CLiQ, it will keep on routing the order to another store till it gets fulfilled.
Common Issues in TATA CLiQ integration from TATA CLiQ’s end
1. Error: ‘No Shipment Available for Transactions '1002130120xxxxxx' This error occurs occasionally at the time of order pack and it would happen because the transporter is not available/not assigned by TATA CLiQ for that particular Order.
2. Error: Order Not in PICKCONG status This error occurs if the order is already moved to “Handed over to courier status” and no Shipping label or Manifest document is generated in ERP. This is a mistake from the client’s end.
3. Error: “Sorry for the inconvenience, Kindly Connect to Seller Portal team” This error occurs if and only if the Status Mappings are not present in the TATA CLiQ system. It would happen for a client which got live recently on TATA CLiQ integration. For this case, the Vin E-Retail team must ask the client to get in touch with the TATA CLiQ account manager and do the required mappings for the APIs. Post that the orders will be marked as “Packed” in Vin E-Retail.
4. Error: “Product Delisted or Removed in Inventory Push” This happens because the product is having the inactive status on TATA CLiQ.
5. Sometimes orders are created after a huge delay in Vin E-Retail. For this case, please check the order date and allocation date of that Item in TATA CLiQ. This would happen because the Order gets allocated on the TATA CLiQ seller panel from the TATA CLiQ website after a huge delay.